Second Alarm Foundation
Privacy Policy
We respect your privacy and protect your information—especially when you’re reaching out for support. This policy explains what we collect, how we use it, and the choices you have.
Overview
This Privacy Policy describes how Second Alarm Foundation collects, uses, shares, and safeguards information when you visit our website, contact us, donate, or apply for assistance. We aim to collect only what we need and to handle it with care and confidentiality.
What we collect
Information you provide
We may collect information you choose to share with us, including when you email us, submit a form, apply for support, or make a donation.
Contact & communication details
Name, email address, and any information you include in messages or form submissions.
Donation & transaction details
Donation amount, billing details, and confirmation information. Payment processing is handled by our donation processor; we do not store full payment card numbers on our website.
How we use information
Purpose-limited, mission-driven use
We use information to respond to requests, provide services and support, process donations, and improve our website and programs.
We do not sell your personal information. We may use de-identified or aggregated data to understand needs and improve our outreach, without identifying individuals.
Details
Sharing, security, and your choices
Sharing. We may share information with trusted service providers who help us operate our website and services (for example, website hosting, email delivery, analytics, and donation processing). These providers are permitted to use information only to perform services for us.
Security. We use reasonable administrative, technical, and physical safeguards designed to protect information. No method of transmission or storage is 100% secure, so we cannot guarantee absolute security.
We treat requests for help with care, respect, and confidentiality—and we collect only what we need to respond.
Second Alarm Foundation
Your choices. You can request access, correction, or deletion of certain information by contacting us at info@secondalarmfoundation.org. You can also opt out of non-essential cookies where available through your browser settings. If you are located outside the United States, please note that information may be processed in the U.S. where our service providers operate.
Need support?
You don’t have to carry it alone.
If you’re a first responder or veteran looking for confidential support, we’re here to help. If you need immediate support, call 911 or the 988 Suicide & Crisis Lifeline.